Welcome Manager

We have an exciting opportunity to lead a team of welcome staff and volunteers at Barrington Court.

You'll welcome our visitors and help them enjoy their visit. You’ll be experienced in managing people and delivering outstanding customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year.

We anticipate the successful post holder to work a minimum of 2 weekends per month, as well as Bank Holidays on a rota pattern. You will also be part of the property Duty Management team.

Barrington Court is a property of change, and with a major restoration project – The Revival Project – life is certainly exciting at Barrington. We welcome over 60,000 visitors a year. There are some very busy days which require a ‘all hands-on deck approach’ so be prepared to work flexibly to ensure visitors have an amazing experience.

We have a committed and passionate team that are focussed on delivering excellence every day and ensuring our visitors have a memorable visit. We work together as one, supporting each other to achieve a great level of success.

We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need for the role of Welcome Manager.

You’ll have overall responsibility for the Welcome team, and their safety and working practices, working closely with the property team to make sure every visitor has a great day.

You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

You'll be managing group bookings and compliance tasks relating to your department.

The Welcome Manager will be part of the Duty Management rota having responsibility for the safe opening and closing of the properties.

• Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
• Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
• Excellent organisational skills
• Confident leader, adaptable and responsive under pressure
• Ability to initiate service recovery without senior support
• Good IT skills (all MS Office)