Welcome & Service Assistant

As the public face of Roundhouse Birmingham, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £10.78 per hour
Contract duration: Fixed term contract until 28th February 2025
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekends and bank holiday work will be required. On average you'll work 8 days per month.
We’re a small team focussed on delivering high quality tours and experiences. Our offer includes heritage-focussed building and walking tours, as well as heritage-by-stealth activities such as kayaking and paddleboarding. We pride ourselves in offering a warm, smiley and inclusive welcome to all who pass through our gates, and this important role gives visitors the first impression of who we are. The weekends are our busiest times, particularly through the spring/summer periods when we’re delivering most of our activity. The winters can be quieter as we reduce our offer, but we still provide the same welcome to everyone who visits.
Working independently much of the time, our Visitor Centre Assistants are the first point of contact for our guests. Whether it’s one of our tenants collecting their post, or a member of public visiting the building for the first time, you will demonstrate strong customer service skills as you welcome visitors. Based in the Visitor Centre, you will learn our history and the story of the building and those who used to work here. The Visitor Centre has a small shop from where you will be selling tickets and merchandise. Your role is to make sure our visitors have the best day they can; you will check visitors onto their tours, be proactive in cross-selling other activities and processing bookings. We have a strong social media presence which you will be responsible for monitoring and updating. Responding to emails, online messages and reviews, you will manage all public enquiries ensuring prompt communication and high standards of customer care.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude