Welcome & Service Assistant X 5

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £10.78

Contract/duration: Fixed-term until 31st October 2024

Hours/working pattern: Flexible across Bodiam Castle and Bateman's. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekend and bank holiday working will be required for this role. 

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of Welcome and Service Assistants working at the Bodiam Castle and Bateman's portfolio.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience combined with promoting membership and meeting targets. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You'll be working mainly at Bodiam Castle and occasionally at Bateman's. You will be expected to work over weekends, bank holiday's and school holidays.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service and a drive to achieve membership targets.  

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.