Wellbeing Service Administrator

The post holder will be responsible for their own caseload. This post will involve the assessment and appropriate treatment of people presenting with mental health problems, working within NHS Talking Therapies. The post holder will be expected to attend regular supervision and may have additional areas of responsibility for clinical service development as required.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and work in various community settings (including GP surgeries) and psychological treatment centres.

We are looking for a new member to join the team who is committed, enthusiastic and willing to contribute to the service and embrace different ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrating team. Members of our team are committed to ensuring a healthy work life balance and a creating a positive working environment.

Key responsibilities:

Clinical

1. Accept referrals via agreed protocols within the service.

2. Conduct assessments and therapy over the telephone, telemedicine and face to face.

3. Offer High Intensity treatment in individual and group settings (as agreed)

4. Make decisions on suitability of new referrals, adhering to the department’s referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.

5. Formulate, implement and evaluate therapy programmes for people attending the service.

6. Educate and involve family members and others in treatment as necessary, conveying formulations with sensitivity in easily understood language.

7. Take responsibility for promoting access to the services provided and the delivery of cognitive behavioural therapies in the peripheral settings where the therapist works. For example, therapists working within GP Surgeries will be expected to attend GP Practice meetings and develop and maintain professional relationships with members of the primary care team. They will be expected to promote the service by ensuring that there are readily available promotional material for both members of the public and members of the primary care team.

8. Liaise with other psychological therapy services in order to work jointly to improve provision of psychological services to local residents.

9. Plan appropriate packages of care for each service user. Liaise as appropriate with other professionals within the service and externally to effectively communicate your assessment and facilitate transfer of care to an appropriate professional.

10. Conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated (including referrals to relevant secondary care services and child and adult safeguarding services)

11. Elicit outcome data from people using services and their carers. Use the TALKING THERAPIES IAPTUS system to record clinical contact details, clinical records, outcome data, and passage though the care pathway.

12. Ensure that people under your care are cared for appropriately under the stepped care framework as currently in use within the service.

13. Adhere to the operations manual and other relevant protocols and procedures as directed by your line manager.

14. Take personal (unprompted) responsibility for achieving agreed clinical activity relating to the number of therapy contact hours per week.

15. Actively contribute to and support the integration of clinical governance in the service within your own area of work and contribute to service clinical governance process in a specific area of work under the direction and supervision of a Senior Therapist.

16. Develop an area of enhanced (specialist) clinical work (e.g. PTSD, OCD, Long Term Health Conditions, Perinatal, Eating Disorders, Social phobia etc). It is expected that the areas of specialist work will shift in focus over time to reflect service need and your need to continuing professional development.

17. Carry out clinical audits of aspects of the CBT service as directed, including feedback from people who have used the service, analyse and feedback to the service verbally and in writing.

Training and Supervision

18. Attend clinical supervision in group or individual format within service.

19. Participate in peer supervision with professional colleagues.

20. Develop and engage in your own CPD, including active engagement in and use of clinical supervision of your own therapy.

21. Attend and fulfil all the requirements of the TALKING THERAPIES approved training/ workshops in line with identified professional objectives.

22. Support peer learning through attending and contributing to journal clubs and other in-house service CPD events

23. Once suitable supervision training and experience has been gained, supervise other staff as directed

Professional

24. Ensure that client confidentiality is protected at all times.

25. Co-ordinate and liaise between different staff groups within Mind in Bexley.

26. Support the CBT Service Public & Professional Educational functions by contributing to professional education program under the supervision of senior members of the department.

27. Support the CBT Service Public & Professional Educational functions by delivering interactive psycho-education within a CBT framework to large groups of Service Users under the supervision of senior members of the department.

28. Exercise personal responsibility for the systematic clinical governance of your own professional practice.

29. Proactively take responsibility for attending supervision, case management and line management regularly, participate in objective setting, performance reviews and respond to agreed objectives.

30. Be aware of and comply with company policies, procedures and standards of service

31. Promote and contribute to the development and maintenance of a healthy therapeutic culture within the team and amongst colleagues across the service and Service Users.

You may be required to cover an evening shift from 12pm - 8pm with occasional Saturday working to meet the needs of our clients.