YHA Travel Trade Advisor - Matlock, Derbyshire

YHA Travel Trade Advisor - Matlock, Derbyshire

Rate of Pay: £22,700 per annum

National Office based – Hybrid working 

Our Travel Trade Reservations team is the first point of contact for Travel Trade customers.  Responsible for providing an exceptional service to our Travel Trade customers, you will be required to work independently as well as part of a team. Handling a wide range of calls, from initial enquiry and quotation follow up, to confirmation of booking, invoicing, and payment.

Our Travel Trade team have taken a hybrid working approach with flexibility to work between our national office based at Matlock, DE4 3YH and home working. We offer a truly flexible approach and are happy to discuss your preferred working pattern.

What can YHA offer you?

YHA is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

• We pay £22,700 per annum pro-rata (this role is fixed, 37.5 hours per week, temporary contract – 18 months).
• You will get access to YHA’s staff discount and cash back portal.
• Free YHA Membership each year.
• 10 nights free hostel stays per year for you and up to 3 friends or family.

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Travel Trade Advisor?

As a Travel Trade Advisor you will be providing an exceptional service to our Travel Trade customers, you will be required to work independently as well as part of a team. Handling a wide range of calls, from initial enquiry and quotation follow up, to confirmation of booking, invoicing, and payment.

You will develop and manage relationships with key Travel Trade accounts and communicate via phone, email, and webchat. Your role will support YHA in achieving our charitable objectives by meeting revenue targets and providing our customers with an exceptional service.

What Skills and Experience do you need to be a Travel Trade  Advisor?

Essential

• Good numeracy and literacy skills (with a particular focus on written communication) and the ability to process information accurately.
• Ability to work independently, handling difficult situations and problem solving.
• Excellent IT skills - it would be advantageous to have previous experience of Microsoft Outlook, Excel, Word, and Teams (as these are all used in the role). We also operate a reservations system so previous experience of reservations would be of benefit.
• Able to build rapport with customers and colleagues through different communications styles such as email and telephone.
• Proven ability of managing varying pressures, including significant peaks in workload demands, with the ability to prioritise key tasks.

Desirable

• Proven ability of managing varying pressures and handling difficult situations.
• Experience working in a sales environment or within a call centre environment, working towards various targets and deadlines.
• Knowledge of YHA and its customer base would be advantageous, but not essential.
• Experience of working with computerised booking systems and Customer Relationship Management (CRM) systems.
• Experience or knowledge of working with Travel Trade or Group customers.
• Experience of account management.
• Holds or working towards Customer Service NVQ or similar.

We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays.  Our current office opening hours are 9am to 5.30pm.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

Who are YHA?

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

YHA’s core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We’re actively building diverse teams and we welcome applications from everyone.

You can find out more about us by visiting the ‘Working for YHA’ pages of the YHA Jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.