1St / 2Nd Line Support Analyst Remote

Your new role
As a 1st / 2nd Line Support Analyst, you will be required to deal with 1st Line Support tickets along with occasional 2nd Line Support (installs, fault-finding etc) . You will be acting as the first point of contact for queries and technical issues via phone, email, diagnosing and resolving hardware, software, and network problems for end-users in a timely manner
What you'll need to succeed
Experience monitoring and maintaining tickets on an IT helpdesk / IT helpdesk support
Supporting the IT team in resolving hardware, software and network issues
Experience with Microsoft Windows 10/11 desktop troubleshooting
Experience with Microsoft Active Directory
What you'll get in return
£150 per day (inside IR35)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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