1St / 2Nd Line Support Analyst Remote

Your new roleAs a 1st / 2nd Line Support Analyst, you will be required to deal with 1st Line Support tickets along with occasional 2nd Line Support (installs, fault-finding etc) . You will be acting as the first point of contact for queries and technical issues via phone, email, diagnosing and resolving hardware, software, and network problems for end-users in a timely manner What you'll need to succeedExperience monitoring and maintaining tickets on an IT helpdesk / IT helpdesk supportSupporting the IT team in resolving hardware, software and network issuesExperience with Microsoft Windows 10/11 desktop troubleshootingExperience with Microsoft Active DirectoryWhat you'll get in returnGBP150 per day (inside IR35)What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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