Address Overview:
A positive attitude, enthusiasm and a love of technology are more important for this role than experience, although some experience would be a benefit.
You will live close to our Gatwick office (no more than a 30 minute commute away ideally) and be a good and reliable time keeper. Hours are 9am to 5.30pm at the office, Monday to Friday, with some occasional travel to our other offices. Quite different from a lot of similar roles, this position does not include shift work, weekend work or participation in an on-call rota! Responsibilities:
We offer a competitive salary range, but the amount offered to the successful candidate will of course be based on their relevant experience.
About us:
Welcome to Air Partner – where the skies are not the limit, they're just the beginning!
We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.
Are you extremely tech savvy and a customer focused, people person who is looking for a 1st Line Support level role, with a company that is going from strength to strength? Maybe you already have some experience in a Helpdesk Support Analyst role or tech apprenticeship, and want to keep learning, or maybe you are extremely interested in technology and want to break into the world of tech support, where you will learn the trade? Either way, apply now, as we are looking for an entry level Helpdesk Support Analyst to join our Gatwick based team. This is an opportunity to get your foot in the door, learn from a supportive team, and in time, develop and progress up the careers ladder!
A positive attitude, enthusiasm and a love of technology are more important for this role than experience, although some experience would be a benefit.
We are looking for a candidate who is happy to be mostly site based at Gatwick (some occasional home working once settled), and who is a self-motivate, solutions oriented, people person with initiative, who likes to help to fix technical problems with a smile.
You will live close to our Gatwick office (no more than a 30 minute commute away ideally) and be a good and reliable time keeper. Hours are 9am to 5.30pm at the office, Monday to Friday, with some occasional travel to our other offices. Quite different from a lot of similar roles, this position does not include shift work, weekend work or participation in an on-call rota!
- Setting up new starters technology and dealing with leaver requests
- Assisting new starters with their induction, ensuring they have their equipment and relevant access in time and assisting them on day one with logging in and answering any questions they have
- Providing solutions / work arounds to technical incidents and problems
- Maintaining accuracy of Technology data daily through due diligence and process
- Attending and contributing to team briefings / meetings
- Logging and processing support incidents
- Providing advice to customers on the efficient and safe use of computer systems
- Ensuring efficient resolution of faults and customer feedback are addressed as a priority, escalating more serious issues as appropriate
- Maintaining ownership of calls, communicating with customers to achieve response targets defined with Annual Performance Reviews and KPI’s
- Using technical knowledge learned to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact
- Providing technical advice to customers and Team members, communicating technical system matters to non-technical staff clearly to ensure understanding
- Assisting in ensuring the Service Desk achieves target Service Level Agreement
- A passion for technology and a real desire to obtain a 1st Line support role
- Previous experience in a similar role or undertaking a tech apprenticeship would be a bonus, but this is not essential
- A focused, driven and curious individual who is enthusiastic and willing and able to learn quickly – a human sponge!
- A reliable and punctual individual, happy to be site based and travel occasionally
- Excellent communication skills
- Excellent customer service skills
- Strong organisational skills
- The ability to make decisions while balancing the varying priorities of open calls
If you have working knowledge of or certificates relating to any of the following, this would also be a huge bonus, but again this is not essential:
- Microsoft Windows 10 \ 11
- Microsoft End Point Manager
- Microsoft Teams (including Teams Calling)
- Microsoft Windows Server
- Microsoft SharePoint
- Microsoft Exchange
- Microsoft O365 applications
- Microsoft Office 365
- Active Directory and/or Azure Active Directory
- Networking
- Mobile Technologies (iOS and Android)
- Experience of supporting users remotely
- ITIL v3 or v4 Foundation
- Any accredited Service Desk qualification (not internal)
- Experience of working with remote teams and customers across time-zones.
- Remote Server Management (RDP, Screen Connect)
- Awareness of IT Infrastructure standards and methodologies
- Teams Telephony
We offer a competitive salary range, but the amount offered to the successful candidate will of course be based on their relevant experience.
We also offer a good benefits package and a fun and social place to work.
About us:
Welcome to Air Partner – where the skies are not the limit, they're just the beginning!
Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company!
Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.
Our Charter Division comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.
But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life.
We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.
We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. That's not just a promise; it's our commitment to an inclusive future.
What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.
We encourage applications from every background so if you're ready to make your career take off, check us out at www.airpartnergroup.com. Your next adventure is just a click away!
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