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Form of workJoin a well-established managed service provider in 1st Line IT Support. Based in Edinburgh, they have an expanding client base, and youll be working in a fast-paced team dealing with end users with varying priorities.
THE JOB:
- Answering calls and live chats
- Accurately creating tickets
- Resolving 1st Line IT issues
- Escalating tickets where necessary
- Overall, delivering excellent customer service.
- Hours 9 am - 5 pm, Monday to Friday
There is a great opportunity for career development. The company place a high value on active staff mentoring, development and ensuring all members of the team have a career development path that suits their expectations and abilities.
KEY SKILLS + EXPERIENCE:
- 1+ years of 1st Line IT Support experience
- MSP experience preferred
- Experience with Microsoft ecosystem: desktop, server, Microsoft 365 and Azure
- Basic networking troubleshooting
- Comfortable supporting end-users
- Hard-working, great attention to detail, and well organised
- Must live local to Edinburgh.
SALARY + BENEFITS:
- +pound;21,000 - +pound;24,000
- 30 days holidays, including public holidays
- 12 days a year personal training allocation for personal development
- 6 days a year charity days to donate your time to causes dear to your heart
- Subsided gym memberships
- Private medical insurance.
If youd like to work with a company that provides great training and a caring work environment, please apply today by sending your CV.
No overseas applicants please; visa applications will not be considered.
