It Support Officer

IT Support Officer| 23 Month Contract | (Outside IR35) | Hybrid (Edinburgh) | Starting ASAP

Day Rate: £Market Rate

Job Description:

This post offers an excellent opportunity for a highly conscientious individual to gain further experience in a dynamic, multi-disciplinary environment, where they will be providing significant support to the clients work.

Main Duties:

You will:

• Be responsible for setting up requisite IT accounts for new colleagues;
• On behalf of the Assistant Head: IT Support, maintain the relevant sections of the clients IT Asset Register;
• Support the provision of hardware to colleagues, to ensure they can effectively undertake their role;
• Support the installation of software, providing, where applicable, instructions for users on using that software;
• Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package;
• Troubleshoot IT issues with staff members, and, where applicable, the Scottish Government iTECS team;
• Oversee all iFix submissions pertaining to client IT related issues;
• Provide a record of any support (iFix) calls and the end-to- end approach to issue resolution;
• Arrange, where applicable, for the repairing of hardware;
• Create and maintain an adequate supply of IT-related stock, and any other equipment necessary for the functioning of their systems;
• Act as a point of contact with internal and external stakeholders, on the performance, management and disposal of hardware and software;
• Be responsible for ensuring all aspects of hardware and software conforms with client and Scottish Government’s respective policies on IT.

Essential Skills & Experience:

• Demonstrable experience of supplying first- and second- line support in the workplace
• High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings
• The ability to gather evidence of non-technical users’ technical issues to provide third party support services sufficient information to solve issues
• Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment
• Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines
• Good interpersonal skills and ability to work with a wide range of internal and external stakeholders
• A high degree of personal resilience and the ability to deal with what can be a distressing subject matter
• IT Literate, with strong knowledge in MS 365, including Microsoft Word, Excel and Outlook
• Meticulous attention to detail

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.