2Nd Line It Support

Join a well-established and well-known IT MSP as a 2nd Line IT Support Engineer working hybrid with our clients in Scotland. Youll be joining a super-friendly IT company at an exciting time!

THE JOB:

- Youll be providing proactive 1st and 2nd Line support to resolve customer issues, including:

- Using a ticketing solution and working to SLAs

- Project support and system deployment

- Setup new equipment (PCs, laptops, mobiles etc)

- Install, test and monitor servers and firewalls

- Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc.

KEY SKILLS + EXPERIENCE:

- Proven experience in IT support

- Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage

- Experience on firewalls

- Good communication skills and able to give advice to non-technical customers

- Great problem-solving skills.

SALARY + BENEFITS:

- +pound;30,000 - +pound;34,000, dependent on experience

- 20 days holiday + public holidays

- Private Medical Insurance

- Exposure to multiple clients and technology

- A mobile phone allowance

- Travel expenses

- Employee referral bonus

- Interest-free personal loan

- Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today.

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.