1St Line It Support Apprentice

Level 3 Information Communications Technician

Company: IGNET Group

Full Address: International House, Cray Avenue, Orpington BR5 3RS

Weekly Hours Worked: 9am – 5pm

Salary: £900p/m, rising to £14,000 upon probation completion

Please contact Megan on Megan.Dover@estio.co.uk or call 01133 500 333

About the company:

In the beginning of 2003 a group of young likeminded people began their long journey in their IT careers. In a short period of time we were involved in interesting IT projects, building computers and server solutions for businesses and schools. It was our passion. To improve our skills, we decided to move forward and spent a few years studying IT at university and at the Microsoft Imagine Academy. As more projects came many of our customers asked us to manage their IT infrastructure and to do this IGNET Group Ltd was founded by Igor in 2014.

Brief job description:

Estio Training have an exciting new opportunity for a 1st Line IT Support Apprentice with IGNET, an IT business based in Southeast London.

Job Description:

Managed IT Service provider based in South-East London (UK) is looking for strong-skilled 1st Line IT Support Technician. You’ll be at the very busy front-line, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues.

Your duties and responsibilities in this role will consist of:

• Installing and configuring computer systems based on Windows 10/11 and Mac OS.
• Managing and troubleshooting Microsoft 365 Cloud services including OneDrive, SharePoint, Exchange Online, Microsoft Teams.
• Diagnosing and solving hardware/software faults.
• Logging customer queries in ticketing system.
• Provide professional IT consultancy to the customers.
• Answering phone call from our Support landline hunt group.
• Analysing call logs to spot trends and underlying issues.
• Connecting remotely to customer’s computers and assist them remotely.
• Setting up new joiners and leavers.
• Arranging shipping of IT equipment to the customers.
• Report to IT manager.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• You must be Guru with Microsoft 365 Cloud service and have proved experience with Cloud Migration process. Migrations from tenant to tenant, or Google Workspace to Microsoft 365. Migrations include mailboxes, OneDrive, SharePoint sites and even Teams channels.
• Strong system skills with Microsoft Windows operating systems (Versions 10 and 11). Knowledge about BitLocker Driver encryption, basic CMD commands.
• Basic understand of Network technologies and Network troubleshooting (Lan/Wan/Wireless).
• You must be friendly and polite with our customers, and provide top class IT Support
• Troubleshoot printers’ errors.
• You should be familiar with ticketing systems and RMM tools as well as IT documentation apps.
• You will be required to travel around the London for site visits.
• You must know how to use screwdriver and drill and your two hands.
• You must be ready to pull data cables, crimp it, and test it (CAT5e/CAT6).

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician