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Form of workAre you interested in working for a rapidly evolving company?; Want to be supported by a learning and development team as you grow?; Ready to return to work and redefine your career aspirations whilst leaving room for flexibility?
Who are Azets
Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!
We are a top ten accountancy firm in the UK and are the number one largest SME practice.
Day to day duties
- Act as a first response to calls on our landline
- Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
- Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference
- Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
- Recognise trends of tickets and notifying the relevant teams when necessary
- Escalate major incidents quickly & effectively to 2nd line Technicians
- Effectively and tactfully handle urgent/sensitive tickets
- Provide administration of the email filtering solution
What are we looking for?
- Good knowledge of the Microsoft Office suite
- Understanding of networking protocols, specifically TCP/IP
- An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
- Good knowledge Microsoft Exchange and Microsoft 365
- Understanding of file system permissions
- Good knowledge of Active Directory
- Troubleshooting of printers, scanners and multifunction devices
- An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune
What's in it for you?
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues -
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