It Support Technician

Outdesk has an exciting opportunity for an ICT Support Technician to join our team based at our head office in Birmingham.
About Outdesk
Outdesk is a well-established managed services provider.
About the role
You will be the first point of contact for incoming support tickets, resolving issues where possible and escalating where required. There will be a mix of deskside and telephone support (70%), and onsite assistance or new site setup at our client premise throughout England and Wales (30%).
You will play a critical role in providing advanced technical support, resolving complex issues, and ensuring the stability and performance of our clients' IT infrastructure and software.
Benefits:
- 26,500 p.a. based on experience and awesome perks (think unlimited coffee ).
- Exciting opportunities for career growth and skill development.
- Working within a company that offers amazing career progression
- Annual Leave 20 days + bank holidays
Essential Skills Required::
- Proven experience in a 1st Line Support role, with a strong background in troubleshooting technical issues.
- In-depth knowledge of Windows and Microsoft stack.
- Excellent communication and interpersonal skills with a customer-centric approach.
Experience of remote and local IT support, managing a queue of support tickets / incidents, and handling customers remotely and on-site by phone and email.
- Work collaboratively with colleagues to resolve issues and contribute to the overall success of the IT support team
Key Responsibilities
· Attend site installations, hardware removals and maintenance on site as required.
· Provide 1st and 2nd line support for the operational staff including hardware, software and business applications.
· Work closely with the implementation team and 3rd party suppliers to provide hardware and accounts for new sites.
· Application support for line of business applications.
· Prioritisation of support tickets
· Accurate record keeping of stocks, assets, procedures.
· Regular system maintenance and auditing tasks such as managing software updates, and monitoring ICT systems.
· Configure new starters software, access, hardware and provide basic training.
· Removal and safe disposal of redundant hardware.
Don't miss out on this chance to be part of a team that's transforming the IT landscape.
Apply today and let's code the future together
There will be ample opportunity to learn new skills within the role, and applicants must be willing to learn and take on new challenges.
Outdesk is an equal opportunities employer and welcomes applications from all sections of the community.