AddressLocation : Three Bridges , UK & Remote
Salary: Competitive
Job Type: Permanent
Uptime Solutions provide an array of services to Managed Service Providers (IT Companies) around the world. With offices in UK, New Zealand and USA we are seeing rapid growth. Our already exceptional team provide market leading services and we are continuing our search for more talented individuals to join us on our journey.
What’s this role about?
As a 1st Line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support.
Growth is important to us, your role will include being mentored by senior technicians to develop the skills necessary to progress from a 1st Line engineer to 2nd line.
What will I get up to day to day?
You will be responsible for delivering 1st Line IT support services to the customer base of our MSP partners, while escalating issues requiring more senior resource to a suitable engineer.
Your everyday focus will include:
Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10
Office 365
Microsoft Office
Printers and Scanners
Various customer applications
Basic administration of Windows Server 2008 R2, 2012, 2016, 2019
Network troubleshooting
Using our PSA platform to log and respond to support tickets
Identifying and escalating higher level issues to a senior engineer
Being a people person, delivering support with a friendly and positive manner
Great communication skills, both verbally and in writing will be expected.
