2X Administrative Officers - Belfast

2X Administration Officers - Belfast

Start date: ASAP
Rate of pay: £12.59 per hour
Hours of work: Monday to Friday 9am-5pm flexible working
6 months contract with possible extension
Location: Laganside House
Opportunity for hybrid after the training period

Duties will include:

1. Managing their own caseload to effectively complete day to day casework investigation activities, on cases allocated to RH by the team leader and using the BF system and case status reports on the line of business IT system, JEMS (the Judgment Enforcement Management System).

Investigation includes:

•Using automated online processes to request financial information from the DfC Customer Information System (CIS), HMRC, Experian; or LPS Landweb;

•Writing to the debtor’s bank or employer where these have been identified from the searches, or reported by the debtor or creditor, to request verification of income, employment;

•Writing to the debtor where telephone contact has been unsuccessful to ask that they come to an arrangement to pay or provide information about their financial circumstances; and

•Securely recording all information on JEMS and/or in the clerical files as appropriate

with all activities carried out in line with the EJO manual and/or line manager advice.

2.Completion of basic enforcement orders, i.e. Attachment of Earnings Orders (AEOs) or Orders Charging Land (OCLs) in line with step by step procedures laid out in the EJO Manual

3.Telephone debt negotiation to seek either full settlement of debt or an agreement to pay by instalments, based on step-by-step call scripts and procedures laid out in the EJO Manual.

Essential Criteria:

5 GCSES INCLUDING MATHS AND ENGLISH IS REQUIRED

ACCESS NI WHEN REGISTERING IS REQUIRED