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CUSTOMER RELATIONS QUALITY MANAGER

Handling and quality assessing complaints escalated to the Rail Ombudsman. Quality assessing Customer Relations responses and supporting to evolve our AI channels. Motivating the Customer Relations teams to deliver added value thr...

CompanySoutheastern Railway
AddressLondon, Greater London
CategoryCustomer Service
Salary£33,000 per annum plus free travel
Job typeFull Time, Home working available, Flexible working available, Hybrid Working, Permanent
Date Posted a month ago See detail

Customer Relations Quality Manager

Southeastern Railway

London, Greater London

£33,000 per annum plus free travel

Handling and quality assessing complaints escalated to the Rail Ombudsman. Quality assessing Customer Relations responses and supporting to evolve our AI channels. Motivating the Customer Relations teams to deliver added value thr...

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Technical Customer Service Manager

Enable Recruitment

Avon, England

£47,000 per annum

Salary 47,000 per annum. Full time. Bristol. Proactively reviewing and managing SMR costs and create proposals to minimise spend whilst protecting customer experience. Supporting with reporting within the department and identify...

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Customer Complaints Manager

Financial Ombudsman Service

London, England

£64,000 a year

Delivering excellent operational performance and process, engaging in defining corrective action when needed and identifying opportunities to improve Own the reporting and meeting cadence with key stakeholders such as the IA and d...

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Customer Support Manager

Switchee

London, England

£45,000 - £50,000 a year

Manage and lead the Level 1 and Level 2 Customer Operations team to deliver outstanding customer service to social housing providers and their residents. (Our Support Centre operates from 09:00 - 18:00 Monday to Friday (excluding...

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Deputy Customer Experience Manager

Ambassador Theatre Group

Northwood and Birches Head

£26,644.80 a year

RoleFront of House Salary26,644.80 TypePermanent - Full Time Interview Process1 Interview:13/05/2024 Closing Date08-05-2024 at 23:59 LocationStoke-on-Trent Theatres Ltd, Bagnall StreetStoke-on-TrentStaffordshireST1 3AD...

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Customer Care Team Manager

Axa Uk

Royal Tunbridge Wells, Kent

£35,000 a year

Successfully develop and manage the team to enable them to maximise their potential, ensuring the team are achieving service and quality levels and meeting KPIs whilst adhering to FCA and data protection guidelines. Actively manag...

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Customer Care Team Manager

Heineken

City of Edinburgh, Scotland

£30,900 - £38,500 a year

Annual bonus. Company funded Private Medical Healthcare. Double-matched pension contributions (up to 10%). 35 days holiday (with the opportunity to buy/sell). A monthly case of our delicious ciders and beers! Exciting opportunitie...

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Customer Account Manager

Itm Power Plc

Sheffield, South Yorkshire

Proactively managing a selection of ITMs existing customers Understanding those customers key drivers for ITMs aftersales product offering with a view to maximising revenue from each project. Engaging ITMs Project Managers durin...

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Customer Account Manager

Fresh People

Stratford-upon-Avon, Warwickshire

£40,000 - £60,000/annum

Work with procurement team to ensure you are achieving the most competitive costs for customers whilst driving trade opportunities beneficial to both our client and their customers. Unlock savings for customers by continually revi...

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Customer Service Management Apprenticeship

Enterprise Mobility

Aldershot, Hampshire

17,850 per annum Fun & friendly working environment 33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work! Our promote from within policy means you can go as far as your tale...

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Customer Account Manager

Made Employment Ltd

Stratford-upon-Avon, Warwickshire

£25,500/annum Great Benefits Package

In performing this role there may also be a need to complete varied activity in relation to occupancy updates, metering issues, dispute registration and highlighting household vulnerability. This role will also involve liaising wi...

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Technical Administrator & Customer Support Lead/Manager

Roc Search

Gloucester, Gloucestershire

Able to read engineering drawings. Purchas orders. BoMs. Technical admin. Able to travel to visit clients when needed. Client facing. Relevant engineering qualification (HNC, NVQ etc.). 5+ years experience in a similar role....

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Customer Account Manager

Bowmay Consulting Ltd

Lancashire, England

£32,000 - £34,000 per annum

32-34k + commission. Profit share scheme. 25 days holidays + bank holidays, buy & sell, additional accruals due to service. Monthly commission payable. Hybrid working. Flexible hours. Enhanced maternity / paternity leave. You'll...

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Customer Relationship Manager

Focus Resourcing

Berkshire, England

You will be the Brand Ambassador and Customer Service Lead. Training and mentoring all staff on the client journey and communication. Have an understanding of sales and marketing. To create and manage a client journey pipeline. To...

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B2C Customer Service Manager

Bucks And Berks Recruitment

Buckinghamshire, England

£45,000 - £50,000 per annum

Responsible for the daily functions of the Customer Service team, improving Customer Service procedures, policies and standards. Managing, leading and motivating a team of Customer Service staff, training staff to deliver a high s...

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Customer Services Manager

S4 Personnel Ltd

Buckinghamshire, England

£40,000 - £50,000 per annum

Previous customer service management experience. Experience of leading and driving a team forward. SAP and CRM systems experience. Ability to work within a fast-paced environment. Excellent knowledge of customer service principles...

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Customer Relations Manager

Insight Select Ltd

South East

£45,000 per annum, inc benefits

To take an active role in driving sales progression, ensuring customers are ready for legal completion.. Staying close to customers throughout their journey, educating them on the completion process.. Arranging face to face meet...

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Customer Journey Manager

Gibson Hollyhomes

West Yorkshire, England

Develop Customer Journey maps to document to full customer experience. Be responsible for the end-to-end Customer Journey. Identify key touch points in the customer lifecycle. Create smarter customer friendly solutions to improve...

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Customer Account Manager

Fresh People

Kent, England

£45,000 - £50,000 per annum

Work alongside the procurement and technical teams to deliver for both our client and their customers to ensure you are achieving the most competitive costs work with procurement to drive trade opportunities which are beneficial f...

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Customer Journey Manager-Leeds

Engie Uk

West Yorkshire, England

Develop comprehensive Customer Journey maps to understand and document the end-to-end customer experience. Identify key touch points and moments of truth throughout the customer lifecycle. Responsible for the end-to-end customer j...

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Customer Service Account Manager

Reed Business Support

West Yorkshire, England

£23,000 - £26,000 per annum, inc benefits

Annual Salary: 23,000 - 26,000 Bonus achievable, up to 15% of yearly salary, based on Company turnover/profit- Own customers - Agents turnover Sales Team new business. Location: Leeds. Job Type: Full-time office based. Manage...

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Senior Web & Customer Experience Manager

Central Employment Agency Limited

Tyne And Wear

£45,000 - £50,000 per annum

Business lead across website management (including booking engines), website development, search (SEO & PPC), and other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service provid...

a month ago seen

Customer Services Account Manager

Kameo Recruitment Ltd

Royston, Hertfordshire

£30,000/annum

Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy. Be responsible for producing addi...

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Customer Service Manager

Dx Group

Aldergrove, Antrim

£27,000/annum Monday - Friday

Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits. Build an environment of continuous service improvement and lea...

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Senior Web & Customer Experience Manager

Central Employment Agency

Newcastle upon Tyne, Tyne and Wear

£45,000-£50,000

Business lead across website management (including booking engines), website development, search (SEO & PPC), and other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service provid...

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Customer Service Manager

Nigel Wright Recruitment

Durham, England

Competitive

Site lead for customer relationship management, critical point for customer interface and will be the voice of the customer internally. Lead a small team to coordinate healthy pipeline of NPI. Providing day to day leadership, mana...

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Customer Onboarding Manager

Bigchange Limited

Leeds, West Yorkshire

£35,000 - £40,000 Annual

Project management experience. Ability to manage objections and manage customer expectations. Ability to deliver through change. Track record of delivering against targe. Experience in a training capacity, ideally - customer facin...

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Tills and Customer Service Manager

Morepeople

Thame, Oxfordshire

Tills and Customer Service Manager | CornwallCompetitiveBored of being in your current retail sector?Know you're capable of more but you just don't have the opportunity to do it?You know who you are. You are a knowledgeable custo...

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Customer Care Manager

P3 Search

Warwick, Warwickshire

We are looking for a Customer Care Manager in the CV34 Warwick. This job involves dealing with complex cases and requires a high level of empathy. The company is a well known insurance business....

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Customer Service Manager

Yolk Recruitment

Cardiff, Wales

£30,000 - £40,000/annum

Lead and develop a team dedicated to delivering exceptional Customer Service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurtur...

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What should I search to find Customer Manager jobs?

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What are the top cities open Customer Manager jobs?

There are open Customer Manager jobs in several cities including London,

What companies are hiring for Customer Manager jobs?

The top companies hiring now for Customer Manager jobs are Lloyds Banking Group, HSBC, Business Transformation, NIE Networks, Financial Ombudsman Service, National Grid, Anglian Water, Nationwide Building Society, Michael Page Sales, Cencora, GSE Tool Support Ltd,

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