Academic Adviser

About the job

Interview Date: 15 July2024

The post holder will work within the Student Support and Advice, working with other colleagues in Student Services to provide holistic support to all students. They will provide students with accurate, proactive, timely and relevant advice for the various issues relating to their studies which may face them during their time at the university.

The post holder will play a key part in identifying individual student support needs, managing complex student support and advice cases, signposting student to relevant services and working closely with teams across the university.

The post holder will work with colleagues in registry and other departments to review and implement all student facing policies and regulations.  

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another.  With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About you

Educated to degree level or higher with a demonstrable history of achievement supporting students in higher education. The post holder will be required to evidence exceptional personal organisational and management skills. 

Excellent communication skills with the ability to explain complex regulatory information in a manner easily understood by the target audience.

The post holder will also show and understanding of the importance of accurate information and data within the context of student support and advice.

Demonstrable knowledge of complex academic regulations and processes will be a key requirement of the post holder. In addition, a history of delivering complex services to challenging timelines to students will be a key requirement.

The post holder will need to be able to work across teams at all levels to ensure service delivery that is both fair and equitable to the student body but also fully in compliance with UON and sector regulatory requirements.

Qualifications

Essential:

• Honours degree or equivalent experience

Desirable:

• Postgraduate qualification in a relevant subject area

Department

Library, Learning and Student Services (LLSS) consists of the University Library & Archives Learning Technology, Learning and Teaching Enhancement, and Student Services. The University Library provides adaptable and IT rich learning environments, with access to print and online resources, alongside expert support in finding information. Learning and Teaching Enhancement provides flexible opportunities for students to develop a broad range of academic skills, while Learning Technology manage NILE, the University’s virtual learning environment, and support the use of technology in learning and teaching. Student Services include disability support (ASSIST), counselling and mental health, student advice and welfare, international student support, the Student Information Desk and financial guidance. 

About Us

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

Right to Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time. 

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/