Account Coordinator

The Customer Service Coordinator will be part of the commercial team which includes sales, purchasing and product design, with the main responsibility of processing customer orders through the business.

Working 2 days from home once fully trained and three days office-based, hours flexible to suit the individual between 8am and 7pm.

You will work directly with customers (both internal and external), processing enquiries, quotations, purchase orders and providing updates, as well as forming a part of the production planning team. Clear communication is key, liaising with the purchasing, product design and production teams on a daily basis, to ensure customer needs are met.

Salary - £24,000 per annum

Day hours - 8am- 4pm, Monday to Friday

Tasks and Responsibilities

· Processing and responding to customer enquiries, RFQs, purchase orders and any other customer related correspondence

· From time-to-time relaying and responding to minor technical questions from customers

· Discussing and scheduling new and existing customer orders with Production Controller and planning team on a daily, providing prompt feedback to the customer with order acknowledgement or updates

· Supporting and maintaining customer relationships, promoting a positive representation of the company

· Liaising with other departments within the company as required to satisfy customer needs (e.g. Technical, Production, Quality)

· Following up quotations with customers as required by the Business Development Manager

· Working closely with Purchasing & Planning Administrator, to ensure cross-functionality

· Assist in the development and introduction of new processes and procedures in line with the business continuous improvement philosophy

· General office responsibilities as required

Education and Experience

· Minimum GCSE Grade C in Math's and English (or equivalent)

· Extensive experience is required within a similar customer service role

· Experience of computer use with knowledge of Microsoft Office applications (e.g. Outlook, Excel, etc.)

Competencies

· Good verbal and written communication skills strongly required

· Ability to operate independently with problem solving skills

· Able to be agile, adaptable and responsive, working in a fast-paced environment

· Interest in motor-sport and engineering generally and/or a technical viewpoint is welcomed

Key Interfaces and Stakeholders:

· Daily interaction with customers and internal teams as written above

· Direct contact with key stakeholders at internal CSCs and SCM (e.g. buyers, planners, etc.)

· You will also need to provide support and cover for the Purchasing & Planning Administration position; therefore it is expected that the two roles will have daily contact with cross-functional training to be provided as required

Acorn by Synergie acts as an employment agency for permanent recruitment.

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