The RoleYou will be responsible for supporting Account Directors in our Natural Resources Oil & Gas Team with developing, retaining and servicing clients and prospects.
- Liaise with clients and develop strong relationships, with degree of interaction scoped out between Account Executive and Account Director/Team Leader.
- Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
- Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.
- Provide Second Pair of Eyes (SPOE) checking on placement documentation throughout the placement process, subject to management approval and formal training completion.
- Manage revenue ensuring income figures on their accounts are accurately reported on the Revenue Analysis and Forecasting Tool (RAFT) via the RAFT Updater and in CRM Dynamics Sales Hub for prospects with the nominated CRM Updaters (in close co-operation with Growth Leaders and/or sales and strategy focussed colleagues as appropriate) including budgeting and collection of engineering fees.
- Ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Fair Market Appraisal, Document Management System and the like.
- Key operational metrics such as Business Quality Management (BQM).
- Completion of all compulsory training and Continuing Professional Development (CPD) hours.
- Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally.
The Requirements
- Ability to deliver high levels of client service.
- Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists.
- Ability to represent the practice and WTW with integrity and credibility.
- Good communication, negotiation and influencing skills, articulate.
- Experience and willingness of working with and adhering to processes and systems to support client service delivery.
- Ability and willingness to learn.
- Time management.
- Insurance Industry experience beneficial but not compulsory
- Study towards or willingness to complete Certificate CII beneficial.
- Proficiency in Microsoft Word, Powerpoint and Excel