Address
Form of workYou will be responsible for supporting Account Directors in developing, retaining and servicing clients and prospects.
- Liaise with clients and develop strong relationships, with degree of interaction scoped out between Account Executive and Account Director/Team Leader.
- Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
- Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.
- Provide Second Pair of Eyes (SPOE) checking on placement documentation throughout the placement process, subject to management approval and formal training completion.
- Manage revenue ensuring income figures on their accounts are accurately reported on the Revenue Analysis and Forecasting Tool (RAFT) via the RAFT Updater and in CRM Dynamics Sales Hub for prospects with the nominated CRM Updaters (in close co-operation with Growth Leaders and/or sales and strategy focussed colleagues as appropriate) including budgeting and collection of engineering fees.
- Ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Fair Market Appraisal, Document Management System and the like.
- Key operational metrics such as Business Quality Management (BQM).
- Completion of all compulsory training and Continuing Professional Development (CPD) hours.
- Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally.
The Requirements
- Ability to deliver high levels of client service.
- Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists.
- Ability to represent the practice and WTW with integrity and credibility.
- Good communication, negotiation and influencing skills, articulate.
- Experience and willingness of working with and adhering to processes and systems to support client service delivery.
- Ability and willingness to learn.
- Time management.
- Insurance Industry experience beneficial but not compulsory
- Study towards or willingness to complete Certificate CII beneficial.
- Proficiency in Microsoft Word, Powerpoint and Excel
Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.
What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
