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Form of workWe expect the candidate to work closely with our Global Team and they will be expected to play an integral role in the end-to-end client servicing function, helping to build out and enhance process, infrastructure, and service offering.
This is an exciting opportunity to join a team that has made impressive strides in a short period of time. The role offers fantastic opportunities to develop a career.
The remit is broad and will span across both Insurance and Reinsurance Lines of Business covering Large and Complex single risk, Facilities and Reinsurance (Proportional, and Non-Proportional). This is an excellent opportunity for somebody looking to learn the fundamentals of the industry, working within a small/agile team with high visibility and contribution towards front-end decision making.
The Role
- Placing and billing speciality with high knowledge of the Client Excellent Model, Compliance (including Third Party Scorecards, Sanctions, Country Licensing etc).
- Assist with preparation and maintenance of policy documentation (including market reform contracts and endorsements), company and market tools, arranging invoices promptly and resolving queries.
- Exceptional client service by providing responsive and proactive support to our clients.
- Adherence to WTW values and consistent demonstration of a high level of professionalism.
- Build internal and intercompany relationships within all WTW departments, including Mumbai, Operations (GB, US), Compliance, Wordings, Legal, Account, Settlement and Claims.
- Work with the Structured Risk team to establish new, go-forward policies and procedures for new growth areas i.e. handling + life cycle management of Facilities and Reinsurance – Proportional, Non-Proportional business.
- Help build out reporting metrics utilising data and key reports to track progress towards objectives.
The Requirements
- Preferably ACII qualified or working towards professional qualifications (i.e. CII).
- (Re)Insurance experience preferable but not essential.
- Relevant experience and reputation for servicing clients in the (re)insurance industry or similar profession.
- Strong capabilities in respect of using and adopting IT, software, and applications.
- Good analytical capabilities
- Able to prioritise, manage deadlines and work under pressure.
- Operates with a sense of urgency and client first attitude at all times.
- Excellent attention to detail.
- Good technical skills.
- Good communication, negotiation, and adaptive interpersonal skills.
- Must be prepared to work with integrity and openness, complying at all times with FCA requirements.
- Good IT skills with good Excel usage capability
- Quantitative background preferred but not essential.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
