Account Manager

Shape the Future of Social Value as an Account Manager at Social Value Portal. Based in London or Manchester you will be rewarded with 25 Days annual leave + your birthday off! 6 volunteer days, annual learning budget, extended parental leave, flexible hybrid working conditions and much more, see more details on the benefits package below!

About Social Value Portal: Social Value Portal is a pioneering organisation dedicated to pushing forward £100bn in social value to enhance communities across the UK and beyond. Launched in 2014, we have rapidly become a leader in social value measurement and are expanding globally thanks to recent strategic investments. Our offerings span from innovative digital tools to bespoke consultancy and educational programmes, all designed to facilitate public, private, and voluntary sector collaboration.

The Role: We are excited to announce a newly created position for an Account Manager in our vibrant team. This role is critical in managing approximately 40-45 accounts, focusing on nurturing client relationships, ensuring satisfaction, and identifying upselling opportunities. The successful candidate will also play a key role in retention strategies, contributing to the overall growth of our client base.

Key Responsibilities for the Account Manager

• Build and maintain robust relationships with key stakeholders across diverse sectors.
• Act as the primary point of contact for client inquiries, providing timely and effective solutions.
• Understand client needs deeply and tailor commercial solutions that enhance their social value impact.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Proactively identify and pursue upselling and account expansion opportunities.
• Engage in strategic account planning to foster long-term client retention and satisfaction.

Hours of Work: Monday to Friday 9:00am until 5:30pm, Enjoy a hybrid working model with minimum 2 days in the office per week based in your choice of London or Manchester. The role will involve occasional travel around the UK.

Who You Are:

• Experience as an Account Manager, particularly in a B2B and/or SaaS environment.
• A track record of managing client relationships and achieving sales targets.
• Familiarity with social value metrics, ESG, or CSR is highly beneficial.
• Exceptional communication and negotiation skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in CRM systems, ideally Salesforce, and Microsoft Office.

What We Offer

• A competitive salary with attractive performance incentives.
• 25 days of annual leave, plus bank holidays and birthday leave.
• Flexible working options, including remote work and flexible hours.
• A robust benefits package including private medical insurance from day one.
• Comprehensive support for personal and professional development with a £400 annual learning budget.
• Exceptional maternity and paternity leave policies.
• A commitment to environmental and ethical practices, including a cycle-to-work scheme and electric vehicle lease options.

Inclusion at Social Value Portal: At Social Value Portal, we don't just accept difference — we celebrate and support it for the benefit of our employees, our services, and our community. We pride ourselves on being an equal opportunity workplace where everyone can thrive.

Join Us: If you're passionate about building sustainable value and enjoy working in a dynamic, supportive environment, apply today to join our team as an Account Manager. Help us drive social change while advancing your career to the next level, including the potential progression to Strategic Account Manager.