Account Manager

Account Manager - Furniture

Wetherby

up to £35k pa

Our client is a highly successful business, manufacturing high quality, commercial grade outdoor furniture for distribution to hospitality clients world-wide, operating within a B2B environment.

Due to significant and sustained growth, our client is recruiting an experienced "Hands On" Account Manager to join their friendly team based in Wetherby.

This is an interesting and varied, customer centric role, managing the day to day running of multiple bespoke orders from receipt of order to final delivery. The successful candidate will be responsible for developing and maintaining relations with key clients, whilst liaising with colleagues across the globe to ensure that the customers’ requirements are met.

Key Responsibilities for the Account Manager :

• Detailed review on receipt of each customer order, liaison between sales, production, technical teams to ensure the requirements of the order are met.
• Directly liaise with the clients from order receipt to final delivery, ensuring thorough, professional communication throughout the project.
• Review technical drawings with the production team with a high level of detail.
• Provide accurate information to the senior management team regarding the status with each project
• Manage the library of finishes.
• Streamline and improve on current processes and procedures.
• Gain product knowledge through training sessions.
• Attend meetings with other company functions necessary to perform duties and aid business and organisational development.

Experience & Skills for the Account Manager :

• A strong preference for proven experience within the furniture industry (ideally contract) and preferably within B2B international hospitality environment
• Previous key account management, demonstrating proven experience in providing excellent customer service
• Strong attention to detail & ability prioritise tasks, working on multiple projects concurrently.
• Work well as part of a team, in an open office environment, whilst being able to work independently on your own initiative with tenacity & a drive to improve and succeed
• Desire to work in high speed environment
• A high level of analytical and numerical problem-solving skills.
• Excellent communication skills both written and verbal
• Strong planning and organisation skills to deliver operational excellence and efficiency
• Well organised, process driven individual with a strong attention to detail

Desirable

• Previous experience with a manufacturing business
• Knowledge of shipping / exporting

Salary: £35K depending on experience

Invigorate Recruitment are acting as an Employment Agency in respect of this vacancy.