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Form of workAccount Manager - Fathom
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
We're looking for a Junior Account Manager to take ownership of an exciting process that gives our customers a world class onboarding experience and continued support throughout their customer journey. This opportunity is perfect for your growth into a key Account Manager role, working with our key accounting firms.
Day-to-day, you will be:
- Onboarding new customers by providing training and advice. You'll take into account their specific situation and requirements to make this as impactful as possible.
- Managing automations in our systems to stay on top of a varied set of tasks; keeping the process efficient and always looking for possible improvements.
- Crafting interesting and engaging regular communications to post-onboarding customers. More than just another bulk email, these will be something your customers are eager to read.
- Acting as our customers' main point of contact as they grow with Fathom, helping them with any requests they might have, and being a product expert for them.
- For any customer churn - getting a deep understanding of the reason for the cancellation, and uncovering whether there's anything we can do to bring them back.
Your skills and experiences might also include:
- Someone who enjoys talking to a diverse range of customers, committed to helping them and building a great rapport.
- Interested in technology and a quick learner of new systems and software.
- Well organised, dependable and happy with a varied set of tasks on your plate each day.
- A problem solver and critical thinker - you enjoy finding improvements to processes.
- Strong with numbers - financial or accounting knowledge is favourable but not essential.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
The Fathom UK team has access to desks in WeWork locations (with free barista coffee and drinks after work!). The role is a hybrid-remote position - the team meets in the office for a day every month, but we're very flexible in our working arrangements, so you can make as much use of the WeWorks as you want.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!
What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.
