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Form of workElis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking to hire a Customer Account Manager to look after the South East region who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
This exciting Cleanroom position currently has a portfolio on approximately 70 accounts, and there will be two overseas trips per year for development, training and team building
Role responsibilities and summary- The effective management of a portfolio of accounts with a principle aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Analyse lost business data and implement appropriate action.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- ??Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver’s license.
- Cleanroom knowledge that would be desirable (not essential as full training given) • knowledge of ISO standards of methodology, garment type and procedures associated with cleanrooms. • Irradiation and Autoclave sterilisation process understanding • Knowledge of the high tech cleanroom market requiring use of zero particulate and anti-static products. • Pharmaceutical and biotech quality management standards. Including critical control points and measures associated with contamination control. • Knowledge of cleanroom products - coveralls, goggles, mops, trigger sprays, hoods, shoes, gloves.
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.
In addition we offer:
- Competitive Salary of circa £37,000.00 plus 25% bonus
- 33 days holiday per year
- Company Pension
- Private Medical
- Company Car - Hyundai Tucson Hybrid and Fuel card
- Working with a great and supportive team
