Account Manager

Are you a natural communicator and relationship-builder, with a love of tech and passion for exceptional customer service? Do you want to step up and into a smart, dynamic team with the opportunity to grow and develop?

We’re seeking a full-time Account Manager to join our growing team and take the lead with supporting a diverse portfolio of new and existing clients.

About us

Digital Panda is a fast-growing Birmingham-based web development agency, specialising in high-performing websites and IT services for purpose-driven businesses & charities.

We’re a team of passionate techies, designers and marketers, with a united focus on outstanding customer experience. With 90% of our large client portfolio coming to us via referrals, we’re an industry-leading service built on trust.

Could you be the next key piece to help us grow?

The Role

As our full-time Account Manager, you’ll work closely with the team and play a crucial role in supporting and leading clients across every stage of their web development & IT projects, nurturing long-term relationships and repeat business.

Key Responsibilities

• Client Relationship Management: As the primary POC, you’ll build strong relationships with new and existing clients throughout one-off web builds and ongoing services. You’ll understand their needs and context - and work with the dev team to deliver tailored solutions, whilst keeping clients happy and up-to-date.
• Project Coordination: Collaborate with our talented team of designers & developers, overseeing multiple projects & budgets and ensuring smooth & timely delivery - whilst ensuring clients are looked after and happy.
• Account Growth: Identify upselling and cross-selling opportunities to add value with relevant services, expand revenue streams and enable business growth.
• Strategic Consulting: Provide strategic guidance to clients, helping them effectively leverage their websites with best practice recommendations & latest industry insights.
• Issue Resolution: Act as a mediator and problem solver for unexpected issues. Proactively address client concerns and ensure swift resolution, maintaining a high level of professionalism and client satisfaction.

Skills Needed

• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to understand complex and technical information, and relay it simply and easily to clients and internal teams.
• Relationship Building: Ability to build rapport and trust with clients. Proven record of maintaining long-term relationships and delivering exceptional customer service.
• Technical Aptitude: Familiar with web technologies, including Wordpress, e-commerce platforms and CRM tools. Able to grasp technical concepts quickly and translate them into business benefits for clients.
• Problem Solving: Strong analytical and problem-solving skills to identify issues, propose solutions, and resolve conflicts quickly & collaboratively.
• Time Management: Ability to manage multiple client accounts simultaneously, prioritise tasks and meet deadlines in a fast-paced environment.
• Team Player: Collaborative mindset with the ability to work well with cross-functional teams to achieve common goals.
• Account Management Experience: Some experience in account management, preferably in the digital industry. Demonstrated success in managing client relationships, delivering results and driving account growth.

If you are ready to make a significant impact, drive business growth, and work with a passionate team in a rapidly evolving web industry, we want to hear from you!

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Sutton Coldfield, B73 5AB: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)

Work Location: In person