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SalaryThis role comes with a clear career path.
As Account Manager you will be the face of ASP. You are tasked with ensuring 100% satisfaction for our clients and building deep and long-lasting relationships to help their business, and ours, grow.
Key Responsibilities
- Maintain and develop long term relationships with customers, developing a contact strategy and maximising sales opportunities via focused account planning and a project management type approach.
- Generate new profitable sales opportunities (from initial prospect through to completion) within nominated customers to develop APS’s presence within the customer group.
- Define, develop and achieve strategic customer KPIs, with a future focus on continuous improvement for the customer.
- Develop and maintain a strategic account plan for each account, which is regularly updated and communicated to the ASP Management team and proactively managed.
- Evaluate Account partner services to ensure ASP are perfectly aligned to customer goals. Initiate and recommend new ways of working.
- To gather, record and disseminate relevant information and opportunities from customers, for use in determining sales tactics and market opportunities.
- Preparation of detailed customer proposals and quotations focused towards a group wide approach.
- Owner of training and onboarding for new team members and ASP clients.
- Active support of Sales & Business Development Director on winning new account business.
Key Competencies & Qualifications
- Drive and enthusiasm, together with a good understanding and passion for digital marketing.
- Proven sales track record of developing and effectively managing major accounts for at least 3 years. Upselling and cross selling will be a core part of the role.
- Ability to develop a customer strategy and demonstrate an understanding of how to measure and create milestones of success.
- A self-motivated, target driven individual with the ability to understand a solution-based sale.
- A highly proficient sales negotiator with the ability to maximise new business opportunities and cultivate customer accounts.
- A fast learner with the desire to self-develop through training and information gathering is essential.
- A deep understanding of ASP’s product and software platform and it’s benefits, is critical to your success in supporting clients. Training will be provided.
- Sound technical knowledge. We are a tech company so require all employees to have a good understanding of Web Tech, digital media and marketing.
- The ability to articulate ASP’s strategic and practical benefits in a simple and obvious way, in any setting, will be vital to prosper in this role.
- Maintain high customer satisfaction ratings via development of effective and professional customer relationships.
- Work closely and collaboratively with all parts of the ASP team to ensure provision of a full solution for our customers.
- Display a professional and positive approach, maintaining and promoting team spirit, at all times.
- Participate in the relevant sales, monitoring and reporting systems (Salesforce, Team, Zendesk, Apollo, etc.) as required by ASP.
- A confident and professional communicator at all seniority levels, both internally and with our customers and prospects.
- Presentation skills and an assured self-confidence to network with Senior-Level contacts.
- Flexibility to travel to clients across the UK and internationally.
Benefits
We have a number of benefits for our team including;
- Flexible working
- Private Healthplan
- Minimum 25 days annual leave
- Comprehensive Life Cover (4 x Salary)
- Generous pension contribution
- Individual and Company performance bonus
- Numerous social events
- Modern central London offices
- Access to external training course
