Accounts Receivable & Billing/Collections Specialist, Smb - Emea

Responsibilities
About TikTok:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Position Summary:
We are looking for a dedicated AR Billing/Collections Specialist to help us supporting SMB-EMEA business located in London Office. The position will be the local contact point for customers and internal stakeholders’ inquiries about contracts review, billing and invoices, credit adjustments, collections and other questions. As part of a team in our rapidly growing business, this individual will play a key role in understanding the needs of our clients, with a very good sense of risk and excellent communication skills, and help the team shape efficient and trusted relationships with our business partners.

• Contract Review and Financial Compliance: Proficiency in reviewing SMB-EMEA business revenue contracts, focusing on financial terms. Skill in reviewing refund and top-up processes to ensure financial compliance.
• Financial Operations: Experience in cash allocation. Ability to perform billing, invoicing, collection, funds allocation, and other Accounts Receivable tasks.
• Data Management and System Optimization: Consistently maintain and update customer files, including handling changes due to mergers or invoice recipient details. Propose system optimization requirements in response to changes in business development.
• Sales Support and Help Desk Management: Provide support to the sales team through the help desk system.
• Financial Analysis and Reporting: Support the HQ finance team in local data analysis and report generation. Provide relevant support to the business department as necessary.
• Ad Hoc Tasks and Complex Issue Resolution: Handle other ad hoc tasks assigned by the leader. Ability to investigate and solve complex billing issues and queries. Confidence in providing technical solutions to clients and internal stakeholders.
• Cross-Functional Collaboration and Global Communication: Willingness to work cross-functionally globally and communicate effectively with local stakeholders.
• Billing Practices and Account Management: Knowledge of global billing practices and experience with multi-currency invoicing. Ability to suspend customer accounts for non-payment.

Qualifications
Minimum:

• Strong analytical skills, logical thinking ability, sense of responsibility, good work habits, sound judgment, ability to cope under pressure.
• Excellent communication and interpersonal skills.
• MS Office experience - Intermediate/Advance.
• Familiarity with the EMEA commercial market and customer practices and have experience in AR management and debt collection.

Preferred:

• International Digital Marketing / Advertising revenue experience.
• Contract review experience.
• CRM knowledge.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.