Accounts Receivable Officers

NHS SBS - REQ12531
Temp role Type - Req12531- Process Assistant O2C
Project code: (phone number removed)
Line Manager - Paul Sutton and Sharon Mcquinn
Indicative a Salary and per hour - £ 11.79 per hour
Proposed Start Date - Subject to clearance.
End Date/Duration Possible Perm for right candidate
Office Location - Leeds
Client Name - NHS SBS
Screening Requirement - DBS
Interview Time- 40 min teams interview
Shift Model - Office based until fully trained, then Hybrid role Mon - Fr Home & Tues-Thurs Office based
Shift timings -9am to 5pm Mon to Fri
Role overview
This is a fantastic opportunity for an experienced Accounts Receivable Individual with the right drive, commitment and enthusiasm to succeed in this role.
You will work within a team of up to 19 Accounts Receivable staff allocating both cheque and electronic income on Oracle on behalf of our 224 NHS Clients.
Accuracy and the ability to work under pressure is essential within this role as you will need to ensure that all income is receipted and allocated correctly to either invoices or general ledger codes in line with Service Level Agreement's and Departmental/Client KPI's.
You will need to be able to use your initiative and have a 'can do' attitude as our Clients unallocated cash values/volumes will need to be continually cleared or kept at a minimum.
Excellent communication skills are pivotal to this role as you will be constantly building/improving relationships with NHS SBS colleagues, NHS SBS Clients and their debtors.
You will need to be adaptable to change as throughout 2020/21 the Accounts Receivable process will be subject to process transformation through RPA and automation.
We are looking for individuals who take responsibility for their workload and are proactive in identifying any training/process issues affecting the Accounts Receivable process.
You will be based within our Tingley office but a flexible approach to working hours is required.
Key responsibilities
Responsible for the completion of your daily workload
Responsible for the resolution of Client queries regarding refunds or allocation issues in line with KPI's
Effective daily contact with NHS SBS Clients and their debtors
Escalation of service issues to the Accounts Receivable Team Leader or the Accounts Receivable SME (subject matter expert)
Actively participate in team meetings, giving suggestions for service/process improvements where applicable
Contribute to improving the Organisations Client Net Promoter Score (Client recommendations)
Represent NHS SBS in a professional manner at all times
Ensure all Accounts Receivable Standing Operating Procedures (SOP'S) are followed
Continually engage with all departmental stakeholders
Participation and completion of monthly 1-1 meetings and documentation
Proactively review Client Unallocated Cash Reports with the Accounts Receivable SME
Flexible attitude to working hours
Essential skills
Proven experience of working as part of an Accounts Receivable Team within either the NHS or Private sector
Target driven with the ability to work to tight deadlines in an ever changing environment
Ability to build effective and positive Client/debtor relationships
Demonstrates a 'right first time' attitude
Focused on continually delivering a high standard of customer service
Promotes 'best practice' and follows agreed procedures
Uses initiative and escalates issues affecting service delivery in a timely manner
Actively shares knowledge and experience with colleagues.
Is open to new ideas and actively contributes to a culture of creativity and continuous improvement
Provides information on time when required to do so
Desirable skills
Knowledge of the NHS
Oracle knowledge and experience
Word/Excel & Power Point skills
Freedom to act
Over 1,900 NHS SBS people work as a fully integrated team to ensure our NHS clients benefit from our strength in process industrialisation and service innovation. On offer is the opportunity to join this fast growing and successful organisation. The role comes with a competitive salary and the opportunity for further development within NHS SBS or the wider Sopra Steria Group.
NHS Shared Business Services is committed to establishing and maintaining a working environment which is free from discrimination and values all employees as individuals. All applicants and employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.
Essential Skills
Core Oracle
Good Microsoft Word and Excel skills (basic formulas and manipulation essential, Macro writing desirable)
Knowledge and understanding of the processes, systems and operations of the department in which the role is located.
Ability to prioritise own workload and meet deadlines with support where required.
Ability to communicate clearly and concisely with people at all levels both internally and externally.
Articulate and able to develop good working relationships with colleagues and clients.
Takes pride in delivering a high quality, high accuracy tasks under strict deadlines
Desirable Skills
Experience of working within a finance administration environment.
Knowledge and understanding of the organisation and its departments.

Eden Brown Synergy is an equal opportunities employer.

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