Admin Assistant

About the Role

As an Admin Assistant at Northwood Nursing Home, you will play a crucial role in supporting our care team and ensuring the smooth operation of administrative tasks. Your responsibilities will include:

• Answering Phone Calls: You’ll handle incoming calls, directing them to the appropriate staff members and providing helpful information to callers.
• File Management: Organizing and maintaining resident files, ensuring accuracy and confidentiality.
• Supporting Managers: Assisting managers with administrative tasks, such as scheduling, record-keeping, and data entry.
• Welcoming Visitors: Greeting visitors warmly, making them feel comfortable, and providing necessary information about the home.
• Resident Engagement: Interacting with residents, showing empathy, and addressing their needs with kindness and patience.
• Guided Tours: Conducting tours for prospective clients and their families, showcasing the unique features of Northwood Nursing Home.
• Creating a Positive Environment: Going above and beyond to contribute to a vibrant and happy atmosphere within the home.
• Complex Needs Environment: Comfortable working in an environment where residents have complex needs, including challenging behaviors. You’ll demonstrate patience, adaptability, and a compassionate approach.

Creating a Positive Environment

Across everything you do as an Admin Assistant here, you’ll go out of your way to help us create a vibrant, happy atmosphere within the home.

About You

We’re looking for someone who possesses the following qualities:

• Multitasking Skills: Ability to handle multiple tasks efficiently and prioritize effectively.
• Computer Proficiency: Comfortable using common office software and systems.
• Confident Telephone Manner: Clear communication skills over the phone.
• People-Oriented: A genuine interest in our residents and their families.

In recognition of your dedication, we offer:

• Competitive Pay: A competitive rate of pay for your role.
• Training and Development: Access to training courses designed to enhance your skills and confidence.
• Employee Recognition: Monthly rewards for outstanding performance and Long Service Awards.

If you’re passionate about using your administration and people skills to contribute to high-quality care, Northwood Nursing Home is a rewarding place to be!

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the role of Administrative Assistant.

Job Types: Part-time, Permanent

Salary: £12.00-£13.00 per hour

Expected hours: No less than 25 per week

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Loyalty bonus
• Yearly bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: MDH-NNH-Admin-2024