Admin Assistant - Hospital Bookings

We’re looking for an organised, customer service focused individual to look after our patients, partners and surgeons.

You don’t need to have worked in healthcare before. We’re more interested in you as a person, than your experience or qualifications!

As Admin Assistant within our Hospital Bookings team, you’ll be an important part of the team. Essentially, your role will be to ensure that every customer (patient) that comes to our hospital has a smooth, safe and (where possible) enjoyable journey with us.

Key job details:

• Location: Newton-le-Willows Hospital (WA12 0JJ)
• Hours: Full time (37.5 hours)
• Shift patterns: Monday to Friday (rotating shifts 8:00am – 4:00pm, 9:00am – 5:00pm & 11:30am – 7:30pm) & 1 in 4 Saturdays (8:00am-2:00pm)
• Salary: £22,000-£25,000 - based on experience

About Pall Mall:

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 13 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future. This year we were also recognised in the Sunday Times ‘Best Places To Work 2023’ list.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

About the Role:

Working in a small, close-knit team, you’ll provide administrative support and customer service by:

• Scheduling and coordinating surgical procedures and associated appointments
• Arranging and liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms.
• Establish and maintain excellent working relationships with our surgeons and partners
• Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5-star experience at Pall Mall.

The key to success:

An understanding of the medical and cosmetic surgery market is not critical.

Instead, we’re looking for someone with the ability to deliver excellent customer service, be organised with key paperwork/details and communicate effectively with patients, partners and other colleagues.

It is desirable that applicants have the following:

• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self-motivated and ability to prioritise
• Organised and able to multi-task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

We will…

• Remain a compassionate employer that values your skills and input to the business
• Recognise your successes
• Provide training and further development opportunities where applicable
• Give you the day off on your birthday
• Contribute to your pension
• Offer 25 days of Annual Leave in addition to National Bank Holidays
• Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping
• Remain committed to our company PACCT values and provide a safe and inclusive work environment

Our PACCT Values:

Positive

In a stressful environment, we want to work with good people. People who are approachable, compassionate and understanding to patients and colleagues. People who in the lighter moments can enjoy each other’s company. People who make the difficult times easier and the good times better.

Ambitious

We want our team to feel valued and part of something bigger. Whether consciously or not, we’re building a legacy. We want to make it something we can be proud of. This is how we set the highest standards and the best possible example for those who join us.

Caring

What’s best for the patient matters most. Keeping patients happy and healthy is why we exist. We put the patient first and see things through their eyes. We make sure they are fully informed. We give them the caring attention they expect and deserve.

Committed

Nothing is a problem for Pall Mall people. We do everything possible to keep patients safe and content. Patient health and happiness is more than a job. Care is more than a treatment programme. We are committed to everything we do and it shows.

Togetherness

This means looking out for one another. We appreciate and acknowledge help when it’s given. We are ready to give help when it’s needed. We know there will be support from our colleagues and the leadership team. We’re always better together.

Diversity and inclusion at Pall Mall:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong with togetherness. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

Job Types: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Newton-Le-Willows: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work Location: In person

Reference ID: Admin Assistant - Hospital Bookings