Address
Form of workThe Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit motor claims handling teams.
Compensation package
Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex
Key Accountabilities
To pro-actively assist the pre-lit teams with a variety of tasks including:
- Monitoring inboxes
- Completing new claim actions
- Assisting in reviewing of validate reports
- Reviewing and updating MI
- Monitor OIC and MOJ Portal claims
- Undertaking MIAFTR & HPI checks
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- To actively manage a caseload of low value cases, liaising with clients, insurers and other relevant parties to ensure these cases are handled by the relevant parties.
- Ensure quality service standards and productivity levels are maintained to a high standard
Working Hours
35 hours per week over 5 days Primary location for this role is Liverpool Office 1 day a week and 4 days from home.
Essential Skills and Attributes:
- 12 months relevant admin / claims support experience
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
