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SalaryJob Description
Base location –Rochdale (Hybrid role)
Salary – £21,613 - £28,254 FTE
Part time – up to 22.5 hours
E.ON is a global provider of specialised energy solutions. We operate one of the largest streetlight contracting businesses in the UK, with a large presence in the Midlands and the North West. We work closely with our clients to identify their needs and deliver customer focused products and services. Utilising our multi skilled teams with the assistance of smart technology we develop solutions to help clients manage the growing urbanisation in their cities and communities.
Here's what you will be doing
You’ll be responsible for carrying out a variety of administrative tasks and providing excellent service to our customers ensuring work meets acceptable level.
Assisting in the preparation and management of documentation in accordance with the relevant procedures.
You’ll also take ownership of complaints, ensuring they are managed correctly and appropriately in line with the company policy on complaint handling.
Not only will you liaise with a variety of customers, you’ll also build and maintain relationships with colleagues across Lighting & Grid and the wider business.
This role brings the opportunity to make improvements to the way that we do things as we constantly strive to improve our processes.
Other responsibilities
- Ensuring effective programming of work using Dynamics to meet customer and company timescales.
- When needed attend regular briefings, participating in feedback processes and raising questions to ensure personal understanding at all times.
- Taking an active part in personal development to ensure abilities are maximised to the benefit of the Lighting and Grid activity.
- Have or be working towards a relevant business qualification e.g. NVQ level 2 Business Administration or above, customer service or equivalent.
- Proficient in Microsoft Office and technologically adept.
- Have the desire to help, service and meet the needs of customers.
- Have a positive attitude and be enthusiastic.
- Be able to tackle problems in a logical way taking into account all relevant information.
- Take responsibility for solving a problem and seeing it through.
- Engage in regular meetings / briefings as requested.
- Have a working knowledge of the customer service and guarantees of service requirements.
- Oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers.
- Organisational skills with the ability to prioritise and schedule own workload to meet the requirements of their own team.
- The ability to work under pressure, make decisions and meet tight deadlines.
- Numerical and analytical skills with the ability to interpret data and information and produce it in a clear and logical format.
It would be great if you have
- Previous customer service experience.
- Highways lighting experience.
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
As a Disability Confident Employer, we interview every disabled applicant who meet the minimum criteria for the role.
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
