Administration Assistant

Administration Assistant

Salary: £21,255 per annum

Location: Edinburgh. Blended working (home & Edinburgh office). We are open to flexible working locations (within the UK).

Closing Date: 30 January 2024

Ref: SH 1166

Please note internally the job title will be Project Delivery Assistant.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The role

We have an exciting opportunity to join the Services Delivery team, as Project Delivery Assistant you will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.

You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers, and other internal teams as necessary. There is a real focus on customer service and delivering an effective customer journey is essential to the role.

What you’ll do

• Delivering an effective customer journey, with a strong focus on call quality and customer satisfaction being at the heart of what we do.
• Contact customers as required via email/letter/telephone to resolve any issues.
• Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.

What you’ll bring

• Strong administrative experience demonstrating excellent administrative and numerical skills.
• Excellent customer service skills and customer focus- although this role is predominately administration based, it will involve some telephone shifts on a Rota basis.
• Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

To apply, please visit our website and send your CV and cover letter. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.

Applications close 5pm, 30 January 2024. Interviews are intended to be held throughout February 2024.

As part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment within the Services Delivery team. The background checks may include verification of identity, right to work, criminal records and an employment history check. We will only use the information obtained for the purpose of assessing your suitability for the role.

If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch.

The majority of our people are working from home but have access to our office locations - Edinburgh, London, Cardiff, and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive, and equitable workplace

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences, and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.