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Salary General Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective administrative support, including typing, registering of referrals on a clinical system, data input, and arranging appointments on an inbound patient booking line. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
Ensure appropriate records are maintained as directed by Line Manager. Contribute to the ordering of stationery supplies and associated procedures Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and support to colleagues as required. Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administrative Support Service. Recognise and respond appropriately to urgent and emergency situations. Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines. Report any concern regarding patient care to line manager. To undertake any other delegated duties as appropriate and commensurate with the post.
