Administration Officer, Liaison And Diversion

We are seeking an Administration Officer to enhance the quality and effectiveness of our Liaison and Diversion Service, Wakefield Team.

What will be expected from me?

The overall purpose of this role is  provide a consistent and comprehensive administration service to the Liaison and Diversion Team based at Normanton Town Hall, Wakefield .

What I might be doing?

• You will act as first point of contact for the team, dealing with incoming enquiries, correspondence compliments, and complaints, using own initiative and with minimum support.
• You will contribute to a comprehensive administrative infrastructure for Liaison and Diversion meetings including room booking, distributing agenda, and attending and minuting meetings
• You will ensure an effective reception and information service to the public, service users, Council staff and staff from other agencies in accordance with the Councils Customer Care policies and procedures.
• You will maintain accurate records of attendance at training courses and other learning and development events, ensuring that mandatory training is refreshed on a regular basis.
• You will undertake internal recording and inputting of data onto central MI systems.

Essential requirements:

• Recognised qualification in Maths and English, or ability to demonstrate an equivalent level of knowledge and skills gained through relevant employment.
• Substantial experience in working with Microsoft Office software.
• Good knowledge of a range of administrative systems, processes, and procedures.
• Experience of working in a busy administrative environment and dealing with members of the public, including face to face, telephone and e mail enquiries

What can I expect?

• This is a Full-Time post of 37 hours per week, however we welcome applications from those who would like to work on a job share or part time basis.
• 28 days of Holidays plus 8 Bank Holidays.
• Support and ongoing training.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• The Local Government Pension Scheme (LGPS).
• Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.

If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Hannah Moorwood.

Tel: 07825055538

E-mail: hmoorwood@wakefield.gov.uk

To apply please click the Apply Now link below.