Administration Team Manager

Here at Graham & Brown, we are looking for an enthusiastic Administration Team Manager to join the Administration Team, based at our Shuttleworth Mead Distribution Centre in Padiham. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £26,606 to £33,257 per annum, plus a great range of benefits.

Graham & Brown has had design and colour at the heart of our business for over 75 years. With leading brands such as Superfresco Easy and the Graham & Brown brand itself, our offer stretches across categories from wallpaper, paint, fabric and wall art. We are committed to contemporary, leading-edge design, across our international markets, and put the customer at the heart of everything we do. We have been recognised as a “Cool Brand” on seven successive occasions. As a 3rd generation, family run business, we have the luxury of freedom to implement fresh ideas and to form great working relationships with all our colleagues across the business. We are also a carbon neutral business with a real commitment to sustainability.

We offer a range of excellent benefits, including:

• 32 days’ holiday entitlement (including Bank Holidays)
• Flexi-time working
• Birthday day off
• Generous staff discount on all Graham & Brown products, up to 60%
• Access to colleague discount portal 
• Access to Employee Assistance Programme
• Generous pension, totalling 10%
• Life Assurance
• Free parking
• Use of company pool cars for company business
• Regular Company social events, brought to us by our very own Fun Squad!

As our Administration Team Manager, you will ensure that the team is working effectively and collaboratively to meet both internal and external customer and company requirements. To ensure the effective management of the team in answering queries, presentation, and correctness of orders and to ensure effective communication between departments is of the highest standard.

Our Administration Team Manager will have the following responsibilities:

• Oversee day-to-day administrative operations within the distribution office.
• Manage the creation of daily, weekly and monthly reports and take any corrective action required.
• Coordinate with warehouse colleagues to ensure efficient order processing and timely shipments.
• Collaborate with inventory team / supply team to ensure timely receipts of purchase orders.
• Liaise closely with the Logistics & 3PL Manager and the shift Team Managers daily.
• Liaise with Sales Administration and Customer Service teams to ensure orders are picked and despatched on time.
• Implement, improve and maintain office procedures to enhance overall operational efficiency.
• Supervise administrative colleagues, providing guidance and support as needed.
• Maintain accurate records of shipments, and other records of shipments.
• Collaborate with other departments to streamline communication and optimize workflow.
• Collaborate with account managers / IT, regarding new customers set up requirements.
• Handle customer enquiries and resolve issues related to the distribution processes.
• Implement and enforce safety protocols to ensure a safe and secure working environment.
• Ensure ongoing monitoring and reporting of customer SLA’s.
• Design, monitor and report ongoing KPI figures for the team

Experience and skills required by our Administration Team Manager:

• Proven line management experience (Preferred but not essential)
• Excellent Customer Service skills
• Strong administration and numerical skills.
• Excellent verbal and written communication skills
• Good attention to detail
• Confident in speaking to customers on the telephone.
• Organisation skills
• Ability to work on own initiative.
• Excellent knowledge of Microsoft Office packages
• A flexible approach to work
• Able to solve problems.
• Able to deliver continuous improvement in quality and efficiency.

If you have the skills and experience we are looking for, click ‘Apply’ now to be considered our Administration Team Manager - we’d love to hear from you!