Address
Form of work
Salary Directorate: People Services
Hours: 37 hours a week, Mon-Fri – Occasional Saturdays
Contract Type: Fixed Term for 12 Months
Location: The Gatehouse
The post is currently working Monday to Friday and occasional Saturdays each month when you will take a day off in the week
Working 9:00am to 17:00pm 37 hours per week
Based at The Gatehouse Kedleston Road
Carelink is a 24-hour emergency TSA accredited monitoring and response service ensuring that vulnerable people have access to support at the end of the phone or at the touch of a button whenever they need it. We also offer a range of other technology to protect our service users in an emergency. This is your chance to work as part of a professional team dealing with a diverse customer base, including vulnerable and older adults.
As part of the Carelink team you will be required to
- Make installation appointments for the telecare installers
- Visit elderly and vulnerable customers in their own homes to collate personal data
- Collation and inputting of customer data into computerised systems.
The Admin Assistant would be required to have an understanding or skills in the following areas:
- Wide range of computer skills
- Microsoft office programmes including word and excel
- Telephone skills.
- Customer service skills.
- General office duties.
Due to visiting customers in their own homes a full and current driving licence is required and access to a vehicle at all time.
Mileage will be paid.
Business use insurance will be required to be in aplce at commencement fot he role
An enhanced adults DBS is required for this position
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Flexible work/life balance scheme (depending on your role)
- Hybrid working (depending on your role)
- Modern office environment (depending on your job location)
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers
The Opportunity
In the role of Telecare Admin Assistant , here’s an example of what you’ll be doing to make an impact:
Supporting elderly and vulnerable adults by arranging for telecare alarm equipment to be installed in their own homes to enable them to summon help in an emergency situation 24/7
About You
To be successful in this role, you’ll ideally have...
- Wide range of computer skills
- Excellent communication skills
- Telephone skills.
- Customer service skills.
- General office duties.
- Ability to organise your own workloads, prioritise tasks and work to deadlines.
Next Steps
The closing date for this vacancy is at midnight on Thursday 23rd May 2024. Any applications received after the closing date will not be accepted.
Interviews will be held: Thursday 30th May 2024
Complete this section if you would like candidates to apply by email. You should include the email address of the Recruiting Manager that applicants should contadct.
Important Information
Links to the full Job Description and Person Specification are below.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk
https://www.derby.gov.uk/signing-service/
