Administrative Officer, Tollymore, Newcastle County Down.

Job Title: Administrative Officer

Location: Tollymore, Newcastle County Down

Start Date: ASAP

Duration: 9-12 Months

Hours of Work: 0830-1700 Mon – Thu. 0830-1630 Fri, 37 Hours per week

Rate of Pay: £11.99 per hour

We are currently seeking a dedicated and efficient Administrative Officer to join our team at Tollymore, located in Newcastle County Down. The successful candidate will play a crucial role in ensuring the smooth operation of administrative functions while providing excellent front-of-house service to our visitors.

Main Duties:

Front of House:

• Serve as the primary point of contact at Reception, handling inquiries in-person, over the phone, and via email promptly and courteously.
• Process climbing wall and pool entries efficiently, utilizing the till and credit card machine for payments.
• Manage electronic key/security fob system and monitor CCTV system to ensure safety and security.
• Handle messages, deliveries, and visitor needs promptly and effectively.

Administrative Duties:

• Process course bookings promptly using Priava or similar software, ensuring accuracy and efficiency.
• Provide information and documentation such as course letters, parental consent forms, and health declaration forms.
• Cash up the till at the end of each shift and process payments through Worldpay as required.
• Administer Centre email accounts, prioritizing and processing information effectively.
• Liaise with other Centre admin, instructional, and finance staff to ensure seamless operations.
• Assist with annual Climbing Wall payments and maintain awareness of Centre booking levels.
• Manage incoming mail, sorting and distributing as necessary.
• Provide administrative support to other staff members as required.

Health, Safety, and Wellbeing:

• Ensure all visitors are aware of and adhere to health & safety requirements and protocols.

Other Duties:

• Maintain a high standard of cleanliness and personal presentation.
• Attend meetings as required and assist with additional administrative duties as necessary.
• Fulfill any other duties assigned by management.

Essential Criteria:

• 5 GCSEs including Maths & English graded A to C or the level 2 equivalent (Must supply evidence).
• Successful candidate will be subject to an Access NI check.

Desirable Criteria/Experience:

• Experience of cash handling.
• Experience of working in a customer-facing environment, delivering excellent customer service.
• Experience of dealing with enquiries.
• Knowledge and experience of using a range of software programs, including Microsoft Word, Outlook, and Excel.
• Experience of processing payments and bookings.
• Experience of working in a customer-facing administrative role in a hotel or similar facility.

How to Apply: Please apply below or send your CV to Aidan.Drain@therecruitmentco.uk.

Join our team at Tollymore and contribute to the efficient and welcoming operation of our administrative services. Apply now!