Administrator

DELEGATE SERVICES EXECUTIVE

Ground Handling International (GHI)

Do you take pride in exceeding expectations and building strong relationships?

Are you a confident and personable individual who thrives in a fast-paced environment?

If so, then Mark Allen Group's global aviation events business, Ground Handling International (GHI), has an exciting opportunity for you to join our team in our Dartford office.

About the Role

This is a hybrid role, with 3 days in the office and occasional international travel to conferences around the world. We offer a competitive starting salary of GBP25,000 (DOE) company benefits plus comprehensive on-the-job training to ensure you feel fully supported.

What You'll Do

• Play a key role in coordinating our flagship one-to-one meetings service, scheduling client meetings, and ensuring exceptional on-site experiences for delegates.
• Lead the delivery of our dedicated speed networking events, from coordinating appointments to being the front-of-house lead, ensuring smooth execution.
• Respond promptly and accurately to delegate inquiries via phone and email, handling registration, booking processing, and attendance enquiries.
• Collaborate with the accounts team on invoicing and credit control to guarantee timely and accurate payment collection.
• Proactively update websites with confirmed attendees, sponsor logos and bios, event images, testimonials, and the latest floor plans.
• Help maintain and enhance our database of aviation professionals, ensuring it holds the latest, verified industry contact information.

Why You'll Love This Role

• Enjoy a varied and fulfilling role with diverse tasks that directly benefit delegates.
• Work with a passionate and committed team dedicated to exceptional service across the aviation industry
• Gain valuable international travel experience. Europe, Asia, Africa and the Americas regions.
• You're a highly organised, IT-savvy individual with excellent communication and interpersonal skills.
• You're a problem-solver with a proactive attitude and a keen eye for detail.
• You have experience with Microsoft Suite and can handle a high volume of requests efficiently.

Additional Requirements

• All applicants must demonstrate the right to live and work in the UK to be considered for this role. We are currently unable to offer sponsorship.
• Full UK passport or equivalent (essential)
• Driving licence (essential)

About GHI

GHI has been a leading force in connecting the world's aviation community for over 25 years. We are a networking-driven business built on outstanding customer service, high-quality products, and a passion for supporting our community.
We positively celebrate Diversity, Equality & Inclusion at the Mark Allen Group. We hire great people from a wide variety of backgrounds because it makes our company stronger. Embrace your strengths, we do! If you're excited about this role, we encourage you to apply even if your experience doesn't perfectly align with every listed bullet point. You may be just the right candidate for this or other roles in our business.

Mark Allen Group has seven divisions: MA Agriculture, MA Business, MA Dentistry Media, MA Education & Music, MA Exhibitions, MA Financial Media, and MA Healthcare

Content is key to everything that we do, be it across print, digital, content or events. Our ever-expanding business has rapidly grown from its humble beginnings in 1985 and we re only just getting started .