Administrator

Administrator
£15 p/h PAYE
Whiteley, 5 days fully onsite
6 month contract
Role Purpose
The role holder will join our clients global team based their offices in Whiteley. The candidate will be responsible in responding to enquiries from other departments in a polite, timely and professional manner. Ensuring an excellent customer service is provided at all times. You will be required to take responsibility for technical queries in the team and analyse and reduce Operational losses.
Day to Day Tasks
Dealing with emails
Technical issues relation to the product they administer (our Client investments)
Attending meetings to keep up to date with projects
Printing and posting letters (biggest workload, not paperless)
Ad hoc (phone skills)Key Responsibilities:
Day to day enquiries are handled in an attentive manner and are resolved to the satisfaction of the enquirer, Seeking guidance, where necessary.
Written responses are composed and produced in a structured manner, providing full explanation of issues
Provide technical guidance on the complex issues/queries. Including supporting other teams within Wealth Operations.
Continuous review of procedures/processes to ensure they remain effective and compliant.
Take responsibility for investigating and resolving customer complaints in a timely manner. Ensure preventative actions are implemented where necessary.
Build and maintain professional relationships with Stakeholders
Loss data is analysed. Suggest process improvements and drive implementation
Queue SLAs within tolerance. Escalate any concerns with not achieving SLAs.
Knowledge & Experience
Confident in different Microsoft applications such as Word, excel, outlook, and teams
Knowledge of tech issues/products/ Investments
If you are interested, please do not hesitate to apply, either apply direct or reach out at
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding