Administrator

Customer Service Administrator - Hybrid Working - Belfast

??19,371.83

Working within a Centre of Excellence, this role is responsible for providing a high-quality service to our Client. The Service Centre delivers a high volume of transactional services and provides query resolution via telephone and email. Working as part of a team, you???ll have daily interaction with the Client, its employees, candidates and external vendors. Responsibilities are varied but focus on providing customer service and administrative support within agreed timescales and service level agreements.

Key Duties and Responsibilities include:

• Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner
• Effectively managing email inboxes and ensuring all tasks are completed within the SLA
• Supporting the delivery of an administration service
• Updating and maintaining quality data in various client databases
• Ensuring that activities of the team are accurately documented in process guides, maps and checklists
• Operating as an effective team member, assisting others and providing training where required
• Identifying any potential issues and problems and escalating to the Team Leader as they arise

Essential Experience / Skills

• Proven track record of providing quality customer service in a similar environment
• Previous experience working in an administrative role
• Demonstrated ability with computer skills including intermediate knowledge of Word, Excel and Outlook
• Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities
• Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy
• Ability to communicate effectively with clear and concise language verbally and with written correspondence