Administrator / Receptionist

Job Title: Administrator/Receptionist
Type of Business: Public Sector
Location: Cambridge
Hourly Rate: 10.42 - 12.45 (depending on experience)
Start Date: ASAP
Length of Contract: TBC
Hours: 37.5 (Mon - Fri 8:30-4:30)
GI Group are now seeking to appoint an Administrator/Receptionist to our Public Sector, healthcare client based in Cambridge. The Administrator/Receptionist would receive and deal with calls, emails, correspondence and other contacts from service users and professionals. They would coordinate care according to agreed protocols and pathways.
Main Duties of the Administrator/Receptionist:

• Recognise the extent of their competency and identify when referral to a clinician is required in accordance with agreed standard operating procedures.
• Recording details of all contacts with service users and other professionals using systems as appropriate.
• Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
• Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
• Completing administration tasks on systems, including scanning patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
• Confirming appointments via systems.
• Booking interpreters as requested by clinicians and following up bookings as required.
• Management and maintenance of meeting room calendars.
• Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.

Role Requirements:

• GCSE English and Maths Grade C and above or equivalent qualification
• NVQ 3 (Administration related) or equivalent experience
• Excellent communication and interpersonal skills
• Ability to effectively prioritise and co-ordinate own work
• Standard keyboard skills
• Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
• Ability to work flexibly as part of a team
• Excellent time management skills
• Ability to use initiative without close supervision
• Ability to handle conflict and empathise with service users who may be in stressful situations
• Have good attention to detail

Hiring Contact: Laura Vieira
Agency: GI Group
If you would like any further information about any vacancies before applying, please feel free to contact