Administrator - Registry Services

Main Responsibilities

• Undertake key aspects of administration relating to the area of Registry Services
• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales.
• Update the Student Record System on a regular basis
• Support the preparation for exams
• Support Induction and Enrolment activities for all partners
• Secretarial support for various committees and meetings as and when required
• Support the administration of institutional academic appeal process
• Collating and storing highly confidential documentation
• Communicating with staff across all the organisation
• Support the administration for the preparation of Assessment Boards
• Inputting of board outcomes onto Student Records System
• Production of transcripts and results letters
• To be involved with the organisation and operation of Awards Ceremonies.
• To deal with queries by telephone, letter, e-mail and face to face from academic and administrative colleagues and students in relation to a number of Assessment and Awards issues
• To undertake other appropriate duties as required by the Assistant Registrar (Assessment and Awards).

Requirements

• Administration experience
• Customer/student focused approach.
• Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
• A can-do attitude with well-developed problem-solving skills
• Good attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• The post holder must be flexible, approachable, and helpful with a strong customer service ethic.
• The post holder will use initiative and judgement to resolve matters.
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

Other Information

The administrator will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

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