The Aftersales Specialist will be an integral part of the Customer Service team in the Technology & Telecoms industry, primarily focusing on maintaining and improving customer relationships.
Client Details
This company is a prominent player in the Technology & Telecoms sector. With a strong team of dedicated professionals, they consistently strive to deliver top-notch services to their extensive clientele. The company boasts a considerable size, allowing it to cater to a diverse range of customer needs.
Description
This is a unique role that offers a wide range of tasks performed in any given day! If you have a strong Customer Service background and are interested in projects, this role is a great first step.
- Manage and maintain customer accounts effectively.
- Work closely with the Sales team to understand and plan out delivery of service agreed.
- Communicate with 3rd party organisations to oversee and coordinate a portfolio of projects.
- Manage requests via portal, email and phone.
- Develop strategies to improve customer service standards.
- Handle customer complaints and issues professionally.
- Coordinate with other team members to achieve team objectives.
- Provide regular updates to customers about their accounts.
- Ensure the timely and successful delivery of solutions based on customer needs.
- Collaborate with the sales team to identify and grow opportunities within territory.
- Assist with high severity requests or issue escalations as needed.
Profile
A successful Aftersales Project Coordinator should have:
- Proven experience in account management or other relevant experience.
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation.
- Solid experience with CRM software and MS Office.
- Experience in delivering client-focused solutions based on customer needs.
- Excellent listening, negotiation and presentation skills.
- Strong verbal and written communications skills.
Job Offer
- 5 competitive salary ranging from GBP22,500 to GBP27,000 per year.
- A chance to work in an innovative environment in the Technology & Telecoms industry.
- Opportunity to grow and learn in a supportive team in Warrington.
- Excellent work-life balance.
- Excellent location - Birchwood
We encourage all candidates who believe they possess the necessary skills and experience to apply for this exciting opportunity.