Aftersales Service Coordinator

We are delighted to be working in partnership with a progressive, growing and global organisation that really do make a difference. This organisation is dedicated to creating advanced medical equipment that as already positively impacted thousand of individuals.

This is an exciting opportunity to join this established business as a Aftersales Service Coordinator. This varied role will see you building rapport with customers, renewing contracts as well as engaging with all internal stakeholder and scheduling engineers. So if you're passionate about end to end customer engagement and want to work with an organisation with a great cause this is the role for you.

The job purpose

To maximise service revenue through building and nurturing customer relationships. Managing all ongoing customer requests and leads for our technical services. Proactively managing the sales and service cycle for each customer's needs. Identifying the right contacts to speak with and then providing quotations, as well coordinating internally (with engineers) and externally (end users) on anticipated service delivery dates and planning accordingly.

The role requires sales and service support activities to be deployed remotely (e.g. phone, Internet, and e-mail systems) with customers in order to maintain and grow revenue from our existing installed base. Reacting quickly to all customer requests and leads with excellent attention to detail

To support the UK Office Manager and the UK Service team in a wide range of functions as identified by the UK Office Manager, General Manager, and Sales Administration Function in France. The time spent on specific duties and tasks may vary depending on seasonal peaks in business and service delivery requirements.

Role and Responsibilities include:

• Management of the UK service and calibration sales funnel.
• Contacting customers to update them on their warranty expiry and offer a service contract.
• Creation of service sales opportunities and quotes.
• Screening incoming calls, dealing with general enquiries and customer queries.
• Assisting in processing sales orders.
• Assisting in creating service contracts.
• Preparing customers for service visits, and or device returns.
• To become the first point of call for our customer technical service and contract related enquires.
• Providing support to the Sales and Engineering team.

About you?

• Experience in a Sales Administration, Coordination, a Scheduling role or similar
• Excellent communication and customer service skills
• Highly organised and able to multitask and prioritise
• Good attention to detail
• Team player who can also work on own initiative
• Ability to produce work within agreed deadlines
• Ability to resolve problems and work on own initiative
• Competent use of Microsoft Office Word, Excel and Outlook
• Ability to extract and convey information to nominated members of the UK team and disseminate information as required
• Educated to GCSE standard or equivalent in English and Mathematics

The Role

• 25,000 - 30,000 depending on experience
• Quarterly Bonus (if achieved 100% target)
• 25 days holiday + BH
• 40 hours (start time between 8.00am - 9.30am)

Apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.