Allocation and Onboarding Manager

Allocation and Onboarding Manager
Camden Area- Hybrid
12 month fixed term
Our client based in North West London area helps people to live better by providing high quality homes and care across London and the Southeast. They manage approximately 16,000 homes.
The Allocation and Onboarding Manager will manage the Allocations and Onboarding team who are responsible for the allocation of all social housing including affordable rent, market rent, intermediate rented homes, the team will be responsible for dealing with any queries regarding the allocations process, including internal transfers, mutual exchange, with the objective of continually improve the efficiencies of their services maximising income and customer experience. Responsibilities will include:

• Provide a professional & customer orientated allocations, lettings and void service with adherence to the allocations & regulatory framework, legislation, our nominations agreements, corporate goals, the Tower Hamlets common housing register and choice-based lettings.
• Direct line management of the team, their day-to-day workload and performance management, leading and encouraging active participation in team meetings and preparing of guidance notes for their use.
• Ensuring our general needs stock is allocated efficiently, compliantly and within performance parameters including bulk lettings of new build stock.
• Liaise with local authorities, Registered Providers and partner agencies to deliver the service and achieve policy objectives and KPIs.
• Acquire, maintain and implement up to date knowledge on all forms of housing options and mobility initiatives to proactively advise & assist applicants seeking alternative re-housing options.
• Advice and guidance to colleagues, residents on all matters relating to allocations, voids, letting and housing options and taking action to support the sustainment of tenancies.
• Assist in ensuring the effective use of existing housing stock (in part through managing the nominations process).

The successful candidate will need:

• Minimum of 4- year experience within lettings, a proven track record
• Minimum of 2-year team management
• Previous work experience in social housing or estate management sector
• Experience of working in a customer service environment that deals directly with customers.
• Proactive, self-motivated, assertive & confident with the ability to organise own work under pressure.
• Excellent communication, rapport building skills and interpersonal skills.
• Strong negotiation skills
• Knowledge of property law
• Target and performance managing skills required.
• Experience of allocations, lettings & housing options

Please click 'apply now' or contact me for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk