Application Support

Our client, a busy and collaborative company, is looking for some to join their IT team as Application Support. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changes
The company offers great benefits and on site parking close to the heart of Cambridge and weekly travel to London, this is a really great opportunity for someone to make their own.
As the Application Support you will:

• Promptly respond to requests submitted via ticketing system
• Identify and provide training for end users
• Create and maintain Manuals
• Assist with projects from Stakeholders
• Application fixes and enhancements
• On-boarding new team members
• Perform system audits

As the Application Support you will have:

• Bachelor’s degree, or other related work experience
• Excellent troubleshooting and analytical skills
• Great communication and training skills
• Exceptional attention to detail
• Proficient with MS Office 365
• Experience using Smartsheet and PowerBI and SDL advantage
• Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)

If you like the sound of the Application Support role and have the experience of working in a similar role or environment, please get in touch by sending us an email with your application.  Please contact us on or email .
By applying for this Application Support role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.
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Exact Sourcing is an equal opportunities employment agency.