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SalaryAbout Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
About the role
We have an exciting opportunity for a desk-based, ASB & Legal Officer to join our new Safe Neighbourhoods and Support Service based in Oldham on a full-time, permanent basis. We are currently working to a hybrid working style, working 2 days per week in the office and 3 from home. As such, it is a requirement for candidates to be able to work 2 days per week from either location mentioned above.
You will manage and investigate a caseload of Anti-Social Behaviour (ASB), Legal and Fraud cases covering a national geographical area. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches; investigating and taking action against any tenancy fraud. The successful candidate will work closely with residents and perpetrators of ASB. You will also prepare legal cases which includes drafting effective witness statements and court applications for possession; injunctions; Access etc. You will work closely with our field based Safer Neighbourhoods Officers.
The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure.
Key Responsibilities:
- Manage a volume of routine/complex cases
- To carry out thorough and effective investigations into reports of ASB, Fraud and Tenancy Breaches
- To adopt a victim centre approach when investigating ASB
- Identify vulnerability at the earliest opportunities
- Provide high level of customer service in line with Guinness's Customer Service Standards.
- Take ownership of allocated cases in accordance with Guinness's policies and procedures.
- Prepare Court applications, including injunctions and NOSPs to achieve positive outcomes.
- Liaise with stakeholders and external partner agencies to effectively utilise the tools and powers.
- Work together with other team members to innovate and deliver right first-time services.
- Be proactive and responsive to the communities we serve.
Skills and Experience
Essential:
- Good knowledge of relevant legislation and current ASB best practice.
- Good attention to detail, maintaining accurate records within agreed service levels and targets. Displaying excellent case management
- Able to prioritise to meet changing demands.
- Self-motivated with the ability to plan and work effectively within a high level of supervision.
- Excellent oral and written communications
- Good knowledge of Microsoft Office.
- Able to demonstrate Guinness behavioural competencies.
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
INDTGP
About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
